The design process for BloomsWard was deeply rooted in a user-centered approach, ensuring every decision aligned with real customer needs and behaviors. Initial user research involved interviews and surveys with frequent online flower shoppers to understand their motivations, pain points, and expectations. Insights revealed that users valued speed, emotional connection, and trust when purchasing gifts or flowers online.
Based on these findings, personas and user journeys were created to map out how different customer types — from last-minute gift buyers to plant enthusiasts — would interact with the platform. Each touchpoint was designed to feel intuitive, emotional, and effortless, minimizing friction during browsing and checkout.
Accessibility and inclusivity were also key considerations, with clear typography, balanced color contrast, and responsive design ensuring a smooth experience across all devices and demographics. This user-first mindset became the foundation for every design iteration, resulting in a product that not only looks beautiful but also feels naturally easy to use.